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Project consultation

To discuss your project needs please contact us at [email protected] or 480-965-3300 to schedule a consultation.

Alternatively, you may also stop by our facilities to discuss your project:

Hours: Monday – Friday: 7 a.m. to 4 p.m.
Location: Research Support Services Building 1, Room 101

Submit a service request

Service requests are handled through iLab. 

Learn more about iLab and how to sign up.

Once you have an account, follow these steps to request service:

1. Go to the Machine Shop page on iLab.
2. If you are not signed in, do so using the button on the top right of the page.
3. Click on the “Request a Job” tab at the top right of the page.
4. Click on the “request service” button. Fill out and submit the request form that appears.

Need help with iLab, go to the What is iLab page for assistance.

Our commitment to you

We are committed to providing excellent service to all customers including our non-ASU industry partners. Here is what you can expect upon contacting us for assistance:

Upon completion, you will be automatically notified via email and we will work with you to arrange pickup or delivery.

Within 24 hours of your inquiry, one of our expert staff will contact you to evaluate your needs and discuss options. 1/2 Hour of consultations and project evaluations are provided free-of-charge.

If we are able to meet your needs, we will ask you to submit a project request through our online portal (iLab). This will allow us to generate an estimate and hold your place in the work queue.

Upon acceptance of the estimate, your project will be assigned to the appropriate team of experts.

You will receive status updates as your project progresses through our workflow.

If your project requires design, you will be provided with an opportunity to review and approve design plans before we proceed.